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Very is an online retail brand that first launched in 2009. It is part of the Shop Direct group and the company is based in Speke, Liverpool. It was formerly known as Littlewoods Direct. Very has become popular thanks to a range of endorsements from celebrities such as Fearne Cotton and Rochelle Humes, as well as sponsoring TV shows and events such as Celebrity Big Brother and V Festival. You can set up a credit account with Very, and pay off your statement monthly, in a similar way that you would a credit card.
Very Opening Hours
|Customer Service||Monday-Sunday: 7am-11pm|
Very Customer Service
Contact the Very customer service team on the number above. This is a freephone number, so you don’t have to worry about running up your phone bill whilst you are solving your issue. You can speak to the customer service team about a variety of topics including placing an order, setting up a credit account, paying off your balance, deliveries, returns and logging in online. To set up a Very account, you will need to answer a set of affordability questions, and you can use this number to find out more information about what is required from you. When you call the customer service number on the number above you’ll be asked whether you are calling to place an order, and asked to say yes or no. If you say yes, you’ll be transferred to an operator who can help you place your order. Should you say no, you will be presented with a range of menu options, so that you can decide which one best relates to your query. You must answer yes or no verbally, you can’t use the phone buttons to answer, and if you don’t answer, the question will simply repeat.
If you are calling to discuss your Very account, there are a range of things that you can do over the phone. You can apply to increase or decrease your credit limit, pay off your balance or set up a Direct Debit. If you’re abroad and your Very account payment is due, simply call the number above and you will be able to use the automated service to make a payment – this is because the online system does not accept payments from abroad.
Other Ways to Contact Very
If you would prefer to contact Very online, you can do this via the live chat service. Live Chat is located at the top of the help page. However, you should note that during busy periods when all of the advisers are unavailable, the live chat service is switched off, and you should use alternative methods of contacting Very.
To email Very, simply log into your account and choose to send a secure webmail. Very will aim to get back to you within 24 hours.
Lastly, you can write to the customer excellence team via the following address: