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0844 381 0906
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Speak to the DVLA general enquiries helpline on the number above, where you can get information on taxing your vehicle, renewing your driving license and how to book a driving test.
DVLA Opening Hours
| Department | Opening Hours |
|---|---|
| General Enquiries | 8am-7pm Monday to Friday, 8am-2pm Saturday |
| Vehicle tax enquiries | 8am-7pm Monday to Friday, 8am-2pm Saturday |
| Driving licences and applications | 8am-7pm Monday to Friday, 8am-2pm Saturday |
| Vehicle registration and log books | 8am-7pm Monday to Friday, 8am-2pm Saturday |
| Driving and medical issues | 8am-7pm Monday to Friday, 8am-2pm Saturday |
What is the DVLA?
The Driver and Vehicle Licensing Agency, the DVLA, are a government organisation run by the UK Department of Transport. They hold more than 45 million driver records and over 39 million vehicle records.
The DVLA collects around £6 billion a year in Vehicle Excise Duty (VED).
Whether you need assistance with driving licenses, number plates, road tax or health conditions while driving, their comprehensive customer service team are on hand to help.
Other ways to contact the DVLA
You can email the DVLA by using their official contact form on the gov.uk website.
You can also write to their head office in Wales using the following address, although it’s probably best writing to the specific department which you need to contact. More information on this is below.
DVLA Head Office Address:
Driver and Vehicle Licensing Agency; Long View Rd Swansea, West Glamorgan SA6 7JL
Vehicle Tax enquiries
Contact the DVLA about your vehicle tax enquiries on the number above. Here the customer service representatives will be able to check if your vehicle is tax, cancel your tax to get a refund, set up paying your tax by Direct Debit, tax your vehicle without a V11 reminder, change your vehicle’s tax class, as well as make a Statutory Off Road Notification (SORN).
Driving licences and applications
Use the following number above to contact the DVLA about applying for your first provisional licence, order forms to fill out for the DVLA and track your driving license application.
If you already have a driving licence, you can use the number above to change the address on your driving license, replace a lost, stole, damaged or destroyed license, and change your name on your driving licence, for example, if you have recently been married.
Vehicle registration and log books
Speak to the DVLA directly on the number above concerning your vehicle registration and V5C certificates (log books).
You can use this number to get a vehicle log book, get information about your vehicle, tell the DVLA if you’ve sold or bought a vehicle.
Using this number you can change your name and address on your V5C, register a vehicle, change vehicle details on a V5C, take a vehicle out of the UK and import a vehicle into the UK.
If you’re looking to a get a private number plate, you can also phone this number to begin this process.
Driving and medical issues
It’s imperative that you tell the DVLA about some medical conditions as they can affect your driving. Use the number above to speak to the DVLA and tell them about a medical condition or disability.
You can be fined up to £1,000 if you don’t tell them, and you may be prosecuted if you’re involved in an accident as a result.
If you tell the DVLA about a medical condition you’ll usually get a decision within six weeks. If you disagree with the DVLA’s decision about your medical condition, use the number above to speak to them about it. You can also call the number to reapply for a driving license following a medical condition.
DVLA complaints
If you are unhappy with any kind of service provided you should call on the DVLA contact numbers provided above. You can also write a letter, addressing it to the following:
Complaints Team, DVLA, Swansea, SA6 7JL