Virgin Media contact number – 0345 454 1111

Use the general enquiries number 0345 454 1111 to contact Virgin Media regarding your broadband, TV, phone or mobile services, as well as getting current updates on any problems there are in the area.

Virgin Media Contact Numbers

Department Contact Number Opening Hours
Customer Services 0345 454 1111 8 am – 10 pm, 7 days a week
Buying or upgrading 0800 952 8046 8 am – 10 pm, 7 days a week
 Virgin Media Phone 0800 064 3836 8 am – 10 pm, 7 days a week
 Virgin Media Mobile 0800 064 3820 8 am – 10 pm, 7 days a week
 Moving home 0345 141 0111 8 am – 10 pm, 7 days a week

About Virgin Media

Virgin Media owns and operates its own fibre optic cable network in the UK, offering download speeds of up to 200mb. It provides phone, mobile, television and broadband internet services to businesses and consumers in the United Kingdom.

The company’s origins lie in both Telewest and NTL, which merged in March 2006. It was later that year that the company signed a deal with Sir Richard Branson to license the Virgin brand for the combined business.

Virgin Media Customer Service 0345 454 1111

Use the general customer service number 0345 454 1111, to get in touch with Virgin Media for enquiries relating your account and to upgrade your subscription services. You can also use this number for services regarding your bill payments, so you can make a payment, get a better understanding of your broadband, TV and home phone bill. You should also phone this number if there is something that you don’t recognise on your itemised bill and would like to understand what this payment is for.

Virgin Media Buying or upgrading 0800 952 8046

If you’re looking to buy a Virgin Media bundle or service or would like to upgrade your current package call 0800 952 8046 to speak to a customer service representative. Phoning this number will give you access to the latest offers and upgrades available, as well as the choice to add HD to specific sports channels and order special sports events like the boxing.

Virgin Media Phone 0800 064 3836

Use the number 0800 064 3836 to speak to the customer service team about your Virgin Mobile Phone. They will be able to assist you regarding concerns about unwanted, nuisance or malicious calls, inform you about any service faults or area outage, give you advice if you have no dial tone or there is noise on your line. Using this number is also useful for rescheduling your engineer appointment.

Virgin Media Mobile 0800 064 3820

If you have a Virgin Media Mobile use the number 0800 064 3820 to contact them. The representative will be on hand to help you with a number queries that you might have, such as making a payment or discussing your latest bill. They will be able to give you help with your current mobile phone, as well as upgrade your mobile phone or tariff if you are due one. You can also use this number to report a lost or stolen phone, as well as discussing keeping your number when you get a new phone and using WiFi on the London Underground.

Moving Home 0345 141 0111

If you’re moving home and would like to take your Virgin Media services with you, use the number 0345 141 0111 to speak to an adviser about doing so. Typically there shouldn’t be a problem with moving your broadband, landline and television services to a new address. What’s amazing is that you get to keep everything you’ve recorded too. You can also use this number to reschedule any engineers that are planned to come out and help you in your new home.