Transport for London Contact Number – 0343 222 1234

Call the Transport for London customer services free on 0343 222 1234 for any concerns or questions you might have about the services that they offer and/or any problems you may have had while using the service.


Transport for London (TFL) is a local government body that is responsible for the transport system that operates in Greater London, England. It was formed in 2000 and has its head office in Windsor House in the City of Westminster. TFL is responsible for London’s road routes, rail networks and trams, buses and taxis as well as cycling provision and river services. Some of these services are provided by other subsidiary companies as well as licensees.

TFL Customer Services – 0343 222 1234

If you are a TFL customer you might want to contact their customer services team for a range of reasons, which can all relate to the way you believe you were treated by the service or about questions you have regarding how the service works. You may just have a general enquiry about the services that TFL offer, which you can direct to their customer service team at 0343 222 1234. However, you can also call the TFL customer service team for specific queries as well, which can be about any number of subjects.

Fares, Payments and Refunds – 0343 222 1234

If you’re interested in finding out about the policies surrounding fares, payments & refunds in the services that TFL offer then you can ask a member of the team about this and they’ll be happy to explain everything that you’re curious about.


TFL’s Control – 0343 222 1234

You can ask the TFL customer services team in depth about the travel services and what it is that TFL controls within London, as well as how it all works. If you’re interested in discussing the roads that are maintained and monitored by TFL then calling the customer services team will put you in touch with someone who can answer any of your queries or register your complaints.

Commerical Properties & Planning Applications – 0343 222 1234

The commercial properties & planning applications that TFL have access to and have applied can be discussed with the customer services team, which can be useful if you’re interested in finding out more about any potential developments that could be happening around London regarding transport.

Consultations – 0343 222 1234

If you’re interested in a consultation with TFL then you can call their customer services team, who could be able to help you engage yourself with them.

Careers – 0343 222 1234

If you’re interested in a career with TFL, then you can contact the customer services team who could give you information and help that revolves around the application process. They will be able to help you find out what role you might be able to fill within the company as well as giving advice on getting forward in the application process.

Talk to TFL’s Stakeholder Group – 0343 222 1234

If you’re interested in putting your opinion forward to their stakeholder group then you can call the customer services team to show that you’re interested in stakeholder engagement and want to help to improve the way TFL is run.

Corporate Affairs – 0343 222 1234

If you would like to contact them about corporate affairs, then you should make sure you set out straight away whether you are interested in leaving a complaint, enquiry or positive feedback, as TFL want to make sure that they’re receiving your comments as well as they can.

Complaints – 0343 222 1234

If you decide that you would like to leave a complaint regarding the TFL services then your complaint will be accepted by their customer service team, who will try their best to make sure that your issue is registered and an attempt at resolution is made as quickly as possible, as their customer’s satisfaction is very important to TFL.

TFL Contact Numbers

Department Contact Number Opening Hours
Customer Services 0343 222 1234 24/7

Other ways to contact TFL

If you have decided that you would rather contact TFL in ways that don’t involve speaking over the phone to a member of the customer services team then luckily TFL provide multiple other opportunities to discuss your issues with them in separate ways. If you are happy to use social media accounts to access their team’s help, then they have Facebook and Twitter accounts that can be used to contact the customer services team. They also have multiple online forms relating to specific problems and issues that you can use if you want to speak to someone about a direct issue quickly. However, if you would prefer to contact the customer services team through letter form instead, then you can address your letter to:

TfL Customer Services
4th Floor
14 Pier Walk
London SE10 0ES

and a member of the team will be happy to read and respond to your comments as quickly as possible.