Sainsbury’s Contact Number – 0800 636 262

If you would like to contact Sainsbury’s regarding a product, delivery or to complain call 0800 636 262

About Sainsbury’s

Sainsbury’s was established in 1869 by John James Sainsbury in London and is now one of the UK’s biggest supermarkets with more than 1,400 stores and 250,000 weekly online orders. Sainsbury’s also has Tu which is their clothing range that is available in 400 stores and has been available online since 2016. In 1997 Sainsbury’s opened Sainsbury’s bank the first supermarket bank in Britain, there are more than 1.700 ATM point in the UK and they offer more than 8 financial products including credit cards, travel money, life, pet, car, travel and home insurance as well as nectar cards which is a loyalty card that gives you rewards the more you shop with Sainsbury’s.

Working for Sainsbury’s

If you’re interested in working for Sainsbury’s have a look at their careers website where you can discover the large range of jobs they have to offer. Sainsbury’s have nearly 200,000 employees and with Sainsbury’s continuing to expand there is always job availabilities or new positions opening up. If you would like to apply for a job vacancy at Sainsbury’s search through the website in the section you would like to explore either retail stores or store support centres, if you find a job in your area that you think you would like to apply for click on it to open up more information about the job including the job role and what qualifications or skills you will need for the job. If you would still like to apply for the job click on ‘apply now’ and complete the two step application process. If your application has been successful you will receive an email and text from Sainsbury’s.

Complaining online about an in-store experience

Go to the tell Sainsbury’s website here and search for the store you wish to leave a comment about, you can also find your store number by looking at the receipt you received from the store, underneath where the products you have bought are listed there should be a number that looks like this ‘S00657’ the store number, in this case, would be ‘657’ ignore the ‘S0’. After you have entered a store you will be asked to enter the date and time of your experience, what type of checkout you used (if any) and how likely you would be to recommend the store to a friend or family member on a scale of 1-10. You will then be asked what you think could be improved and what was good about your experience if anything, these two questions are optional. If you would like to be contacted by Sainsbury’s about your feedback you are given the option to tick a box, you should be contacted within 5 working days and Sainsbury’s may use your nectar customer details if you are a member, if not you will be asked to enter your name, phone number and alternative contact details.

Complaining online about an online experience

Go to this section of the tell Sainsbury’s website, it will ask you whether you were shopping for groceries or Tu clothing and process of ordering you were in when you faced a problem (I’ve placed and received my online order, I’ve placed my online order but did not receive it or I haven’t placed my order). If you select I’ve placed and received my order you will be asked how your purchases were delivered (home delivery or click&collect), what date and time you received your order and what your postcode is. You will then be taken to a table that asks you to rate a number of things from 0-10. Then you will be asked what could have been improved about your experience and if there was anything you liked about your experience and if you contacted the customer care team or in-store team about your order. If you would like Sainsbury’s to contact you about your feedback tick the box and enter your contact details, they aim to get back to you within 5 working days of receiving your feedback.

Other ways of contacting Sainsbury’s

You can view the multiple ways of contacting Sainsbury’s on this section of their website. If you would like to call Sainsbury’s customer care line the number is 0800 636 262 and their opening times are 8am-10pm Monday-Friday, 8am-7pm on Saturdays and 10am-4pm on Sundays. If you would like the call the online shopping team the number is 0800 328 1700 Monday-Sunday 8am-11pm. to call the nectar card team contact 0344 811 0811 Monday-Friday 8am-8pm and saturday&sunday 9am-5pm. for recruitment/business call 0845 602 3860/0870 010 1351 Monday-Friday 8am-7pm and Saturday 9am-5pm. For Sainsbury’s bank call 08085 40 50 60 Monday-Friday 8am-10pm and saturday&sunday 8am-6pm. to view more numbers look on the Sainsbury’s help website. You can tweet Sainsbury’s a question or problem to their twitter page @sainsburys. To email Sainsbury’s you can fill out this form detailing your query or problem. Alternatively you can write Sainsbury’s a letter detailing your feedback or complaint and your contact details as well as store details if the feedback is about a specific store you have visited, replies take longer through mail as it takes longer for Sainsbury’s to receive the letter for them to contact you with a reply but if you still wish to write a written complaint you can post it to:

Sainsbury’s Supermarkets Ltd
33 Holborn London
EC1N 2HT

Sainsbury’s Contact Numbers

Department Contact Number Opening Hours
Customer Service 0800 636 262 Monday-Friday: 8am-10pm
Saturday: 8am-7pm
Sunday: 10am-4pm
Online Shopping 0800 328 1700 Monday-Sundays:
8am-11pm
Nectar Card 03411 811 0811 Monday-Friday: 8am-8pm
Saturday-Sunday: 9am-5pm
Recruitment 0845 062 3860 Monday-Friday: 8am-7pm
Saturday: 9am-5pm
Business Direct 0870 010 1351 Monday-Friday: 8am-7pm
Saturday: 9am-5pm
Sainsbury’s bank 08085 40 50 60 Monday-Friday: 8am-10pm
Saturday-Sunday: 8am-6pm