Plusnet Contact Number – 0800 432 0200

If you wish to contact Plusnet in regards to your broadband, land line, mobile or to make a complaint call 0800 432 0200

About Plusnet

Plusnet is a broadband, land line and mobile provider that was founded in 1997 with the beliefs that everyone should be able to access the internet at a fair price with great customer service. In the late 90’s Plusnet expanded their network to support 200,000 customers allowing the company to grow from the beginning with now around 300,000 customers country wide. Plusnet focuses largely on customer satisfaction and prides themselves on having customers much more satisfied with their service than other larger competitors. Plusnet has also won multiple awards such as broadband provider of the year 2017, best customer service & best value broadband 2017, broadband genie survey awards 2017 and many more throughout the years.

Working for Plusnet – 0800 432 0200

If you are interested in working for Plusnet they have a careers site that explains the perks of working for them such as free lunches, broadband, tv, phone, bonuses, pension schemes and more. You can search for jobs in multiple different departments such as customer services, commercial & marketing, billing and finance etc. They have two office locations in Leeds and Sheffield with jobs available such as technical support advisor and provisioning advisor, updating the site frequently with the new positions available. If you are interested in a job you see on the website click the apply now button to submit your CV. Before applying for the job it will give you a list of skills and experience you will need to be accepted for the job make sure you think the job is right for you and then click apply for this position or if you think this job is perfect for a friend or family member you can send the job description to a friend or share it on facebook/twitter. Plusnet has a charity committee that organises fundraising events for causes such as Macmillan, the royal British legion, the children’s hospital charity, code club and street league. If you have some questions about working for Plusnet or are interested in job availabilities contact the customer support team on  0800 432 0200.

Academy Scheme – 0800 432 0200

Plusnet also have an Academy scheme to help young people who have just left education start their journey in the world of work, the graduate scheme is for people just out of university looking for experience in this field of work, the apprenticeships scheme is not just for young people it is available to people at all stages of their career experience who want to learn whilst working, internships are available for people who would like paid experience to help them have a better chance of being accepted into a college or university or if their university offers a placement year to help you get more experience in the world of work. Plusnet also offers traineeships which is a pre-work programme designed to help young people prepare and develop their skills for apprenticeships and employment, this includes training in customer services, work experience, BTEC level 1 work skills, BTEC level 1 business administration, level 1 or 2 functional skills in maths and English and support to find a sustainable job at the end of the course. If you are interested in any of these opportunities please email or go to the website and view available jobs. If you would like to speak to someone about placement availabilities or have some questions about placements please call the customer support team on 0800 432 0200 a member of the team will be able to answer any questions you have as well as help you with any problems you’re having with your application.

Packages available – 0800 432 0200

When picking the package best for you, enter your details into the broadband availability checker to find out which broadband deal is the best for your area. If you would like to talk to someone about picking the right package call 0800 432 0200 to talk to a member of the customer service team about finding the right package for you and answer any questions you may have about some of the packages.


The unlimited usage package is great for normal everyday web browsing and video streaming, this package includes a choice of contracts, a choice of additional call plans, line rental and up to 17 Mb estimated download speed.

Unlimited Fibre

The unlimited fibre package is great for streaming movies and tv shows in HD as well as online gaming and downloading files etc. This package includes unlimited usage, a range of contracts, choice of additional call plans, line rental and up to 38Mb estimated download speed.

Unlimited Fibre Extra

The unlimited fibre extra package is perfect for doing much more online with superfast internet usage across multiple devices with unlimited usage, a choice of contracts, choice of call plans from £4, line rental and up to 76Mb.

How to complain to Plusnet – 0800 432 0200

If you have experienced a problem there are multiple ways you can complain to Plusnet.

Broadband, home/office services or home phone complaints.

To complain about their broadband, home or office services or home phone problems they advise for you to contact them through Plusnet chat or by contacting the customer service team by calling 0800 432 0200 they will be able to handle your complaint in an appropriate way and hopefully resolve it quickly, the customer service team are available from 7.30am to 10 pm every day. If you would prefer to contact Plusnet in wiring you can click here to raise a ticket and a member of Plusnet’s customer service team will contact you within 5 working days with a response and hopefully a solution to your problem, please note that you will need your account username and password for the ticket. If you would rather write a physical letter and not use the online help wizard you need to send a letter that includes your account username, postcode and telephone number of the service you’re complaining about the help them be able to contact you with a response, Plusnet aim to respond in within 10 working days of receiving your letter if you need a quicker response please contact Plusnet through the other methods listed above. Post the letter to:

Plusnet plc
The Balance
2 Pinfold Street
S1 2GU

Mobile Support – 0800 079 1133

To contact Plusnet about problems with your mobile phone services you can talk to a member of their team on the live chat feature or call for free on 500 if you are using your Plusnet mobile or call the mobile support team on 0800 079 1133 from any other phone to speak to an advisor on the mobile support team who will be able to talk you through any problems you’re experiencing with your plusnet mobile as well as answer any question you may have. If you would prefer to contact Plusnet by letter include your account username, postcode and mobile phone number and they will aim to respond with a solution within 10 working days of receiving your letter. Post your letter to:

Customer Services Team
Plusnet Mobile
The Balance
2 Pinfold Street
S1 2GU

If you have a problem with your broadband as well you do not have to raise this separately, just include as much information about your broadband account as well such as account username and home phone number.

Taking Further action

If you are not happy with Plusnet’s response to your complaint you can contact the CISAS on email (, on their website (, phone call (0207 520 3827) or mail a letter to them at:

70 Fleet Street

please not CISAS will not be able to help you with complaints about pricing, broadband, locations availability or Plusnets decision to refuse to provide services following fraud or credit checks. CISAS can also not help business accounts with more than 10 employees.

To find out more about complaining to Plusnet visit this section of their website.

Plusnet Contact Numbers

Department Contact Number Opening Hours
Customer Services 0800 432 0200 7.30am-10pm
7 days a week
Mobile Support 0800 079 1133 7.30am-10pm
7 days a week