Phone Her Majesty’s Passport Office (HMPO) on the number 0300 222 0000 to speak to the customer service team regarding advice or complaints about British passports issued in the UK.
Passport Office Contact Numbers
|Department||Contact Number||Opening Hours|
|Customer Services||0300 222 0000||Monday to Friday 8am to 8pm Weekends and public holidays are 9am to 5.30pm|
|Complaints||0300 222 0000||Monday to Friday 8am to 8pm Weekends and public holidays are 9am to 5.30pm|
|Tracking your passport application||0300 222 0000||Monday to Friday 8am to 8pm Weekends and public holidays are 9am to 5.30pm|
Customer services 0300 222 0000
Call the Passport Office on the number 0300 222 0000 to speak to them about any queries regarding an application for a new passport or renewing your current one. Here they will be able to explain the different ways to can apply for a new passport, how to pay for the new passport and how you can change the name or details on your current password.
Complaints 0300 222 0000
If you have a complaint about how the Passport Office handled your passport application, you can contact the customer contact centre on the phone number, 0300 222 0000.
You can also write to them at the following address:
HM Passport Office
PO Box 767
When you contact them to complain you will need to provide the full details of the problem, the name and date of birth of the person the passport was for, the barcode number from the application form, the passport number, or the date and time of your appointment and appointment reference number if you visited one of the offices to get your passport.
Once they receive your complaint, the Passport Office aim to contact you within 15 working days with a reply or an update if they are still investigating your complaint.
If you are looking for compensation from the Passport Office, you should write a letter and include any documents that prove your claim, such as a receipt of a cancelled flight. They will typically only offer compensation for financial loss as a result of delays in their guaranteed Fast Track and Premium services.
Reporting a lost or stolen passport
If you have lost or had your passport stolen you will need to contact the Passport Office immediately to have it cancelled. Reporting it in a timely manner is important as this will reduce the risk of anyone else using your passport or your identity.
You can report a lost or stolen passport on behalf of someone else if they can’t do it themselves.
The easiest way to report a lost or stolen passport is to use the online form and fill out the information on your specific case.
Tracking your Passport application 0300 222 0000
If you want to speak to the customer service team about tracking your passport application, call the number 0300 222 0000. Here they will be able to give you an update of your passport application.
If you applied online and uploaded a digital photo for your new passport application, you can track this online immediately. You can track your application as soon as it has been made.
If you filled in a paper form, you must wait three weeks after you apply before you can track your application, and you will need the 10-digit barcode number from your application form or the 9-digit number on your receipt if you applied at the Post Office.
Other ways to contact the Passport office
If you need a passport urgently, you can use the online contact form to make an appointment online.
You can also use the online enquiry form for general advice or to make a complaint – don’t use this one to make an appointment.
You can also send enquiries by post:
Her Majesty’s Passport Office
PO Box 767
About the Passport Office
Established in 2006, the HM Passport Office is the sole issuer of UK passports. They are also responsible for civil registration services through the General Register Office.
Their role is to issue passports to citizens of the United Kingdom on behalf of the Crown. Prior to 2013, HM Passport Office was known as the Identity and Passport Service.