Openreach contact number – 0843 504 7221

Contact the Openreach customer service team on the number 0843 504 7221 to discuss matters concerning the wires and cables that connect your telephone and broadband.

Opeanreach Contact Numbers

Department Contact Number Opening Hours
Customer Services 0843 504 7221  Monday to Friday 9am – 5pm
Health and safety 0800 023 2023  Monday to Friday 9am – 5pm
 Network equipment 0345 600 2323  Monday to Friday 9am – 5pm

About Openreach

Openreach looks after the fibres, wires and cables that connect the country to phone lines and the internet. They don’t sell phone, broadband or TV services to the customers, they work on behalf of more than 580 service providers like Sky, TalkTalk, BT, Gamma and Daisy.

Openreach works to maintain the local access network covering 30 million customers, and support 300 million telephone calls every day and produce 7.7 million fibre lines to homes and businesses.

Whether you’re streaming movies, downloading music, catching up on your favourite TV shows or browsing the internet for some retail therapy, Openreach is providing you with the ability to do this through one of their networks.

Customer services – 0843 504 7221

Contact the Openreach customer service team on 0843 504 7221 to speak to them about any ongoing repairs to your broadband or telephone service.

If there’s a fault or problem with your phone or broadband you will need to raise those problems with your service provider, as they are best placed to diagnose and resolve your problem. Issues relating to existing faults should also be raised with your service provider who will then liaise with Openreach to come to a resolution.

You can speak to the Openreach customer service team about the eligibility of fibre optic broadband in your local area, and find out when the fibres will be getting updated so you can improve the speeds of downloading and uploading.

Furthermore, callers can also arrange for an engineer to provide phone line installation for newly built properties. Or if you have ever noticed connectivity issues in your local area, use the Openreach customer service number to ask them to send out a line checker before establishing the cost of repairs.

It’s also possible to call the Openreach contact number to report an Openreach engineer or driver, if it’s a driving related incident, it advisable that you have the vehicle registration to give to them.

Openreach health and safety – 0800 023 2023

Openreach urge you to get in touch if you notice that any part of their network has been damaged or poses a risk to public health and safety, use the number 0800 023 2023 and select Option 1 to report the problem.

You can use this number if you see telephone poles that have been blown down by gale winds, loose cables or cables dangling from telephone poles, street cabinets that have been affected by flooring. If you see a broken or missing manhole cover, or wish to report vandalism or graffiti on underground cables or external networks, call the number above to make a report.

Alternatively, if you want to report damage to your property caused by Openreach during recent work, you can use this number too.

Openreach Network Equipment – 0800 023 2023

If you require Openreach to move or remove any equipment, then please contact them on the number 0800 023 2023. You can also this number if you’re having building work on your property and you want to ensure that you don’t damage or break any telephone cables that are buried.

Furthermore, if you want to speak to them about the relocation or removal of an external extension or obsolete equipment, use this number to find your best course of action.

Other ways to get in touch with Openreach

If you need further help or advice and would prefer to get in touch with Openreach via an alternative method, you can contact them through their website, and they will aim to get back to you within two working days.