Next Contact Number – 0333 777 8000

Call the Next contact number on 0333 777 8000 if you have a question relating to an online/ Next Directory order, or you wish to enquire about a store service.

About Next

Next first launched in 1982. The original store was tailored solely to women, but menswear, childrenswear and items for the home soon followed. Today, there are over 500 stores in the UK and 200 stores in various countries overseas.

Next Customer Services –0333 777 8000

By calling the Next customer services helpline, you can get assistance with a range of queries. By calling 0333 777 8000   You can speak to a member of the team to place an order for clothing, homeware or flowers. You can also speak to Next customer services about making a payment if you have a Next credit account. Next offers a great collection service, where you can collect your order at your local store the next day free of charge. The order is normally available to collect from midday, and after 2 pm on Sunday. If you have a question about collecting your order (for instance, if it has not arrived when it should have), call 0333 777 8000 to resolve this. You can also contact customer services if you are expecting an item to be delivered. Next offers a range of delivery services including next day, send to a friend and precise next day. There is also a Next Unlimited delivery service, where you can get free next day delivery for a year for £20. If your item has not arrived on time, or it has arrived damaged, call 0333 777 8000 for assistance. If you are a Next Directory member and your catalogue has not been delivered, or it has arrived damaged, call the Next customer service team on 0333 777 8000.

Next Directory – 0800 58 777 58.

If you are a Next Directory customer, you can speak to the Directory team by calling 0800 58 777 58. You can call this free telephone number to make a payment on your Next account, request an item to be returned or enquire about your current account balance. The Next Directory acts as a catalogue service, where you order items online or over the phone and pay as part of a monthly statement. If you are having difficulty making a payment on your Next Directory account, call 0800 58 777 58.

Next Gift Cards – 0333 777 8800

If you are currently using a Next gift card and you wish to activate it or enquire about the balance, you can do so by calling  0333 777 8800. When you call, you’ll be asked to give the number from the gift card in order to activate it.

Next Flowers – 0333 777 8050

If you have an outstanding Next Flowers order that you wish to cancel, or you need to make a complaint about a flower delivery, call 0333 777 8050. When you call, an advisor will help you with your flowers order, to ensure you are satisfied.

Next Furniture – 0333 777 8999

If you have ordered furniture from a Next store or the directory/online, it will be delivered to your home. If you are having issues with your Next furniture delivery, or you are unhappy with the furniture and you need to complain, call 0333 777 8999 where a friendly advisor will assist you on the next steps.

Next Contact Numbers

Department Contact Number Opening Hours
Customer Service/ Directory/ Online Orders 0333 777 8000 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Next Directory Payments/Return Requests/ Balance Enquiries 0800 58 777 58 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Flowers 0333 777 8050 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Gift Cards/Vouchers 0333 777 4534 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Gift Card Balances/ Activation 0333 777 8800 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Furniture Enquiries 0333 777 8999 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Technical Helpline 0333 777 4510 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Store Purchase Enquiries 0333 777 8739 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm

Other Ways to Contact Next

You can contact Next using their contact form or by using the live chat service. Here, you will chat to an advisor who will resolve your issue. If they can’t do it there and then, they will arrange for a member of the team to call you back.

If you would prefer to send a letter to the head office, you can write to:

Next, Desford Road, Enderby, Leicester, LE194AT