NatWest Contact Number – 0345 788 8444

If you need to contact NatWest customer services then you can do so by using the free contact number on 0345 788 8444. Here, all of your questions and problems will be dealt with as quickly and professionally as possible, including any problems you might have with your banking or account management with NatWest.


NatWest (National Westminster Bank) is a large retail and commercial bank within the UK, that was established in 1968 through a merger involving National Provincial Bank and Westminster Bank. NatWest has been a part of the Royal Bank of Scotland Group since 2000 and is also considered one of the Big Four clearing banks. They have a network of around 1,500 branches as well as 3,400 cash machines that are in use across Great Britain. NatWest has more than 7.5 million personal customers as well as 850,000 small business accounts, and they employ around 33,300 people.

NatWest Customer Services – 0345 788 8444

When you are a NatWest customer you may find there are lots of reasons why you might need to use their customer services team to address a problem or question that you have for them. This could be for any reason, and has been realised by NatWest which is why they have offered the opportunity for all of their customers to easily have access to all of the customer service members that they may need for whatever reason they might have, by creating a multitude of contact numbers for every purpose that you might feel you need to call NatWest for. If you have a general enquiry and would like it solved by a member of the team then you can call 0345 788 8444 for whatever your issue might be. You can also use that number for telephone banking, which is a useful process and can be helpful for monitoring and moving your money with NatWest.

Credit Cards – 0370 333 9091

If you have a credit card with NatWest and you would like to know more about the services offered with your card or have questions about the card itself then you can call 0370 333 9091 for help. By calling the NatWest customer services team you will be put in touch with someone who’ll be able to help you if you’ve encountered an issue with your NatWest credit card, including if you’ve been wrongly charged for something or you’ve had your card lost/stolen.

Borrowing – 0345 302 0190

NatWest allow you to borrow money from them as one of their customers, in the form of either a mortgage for your home or a loan for whatever you may need quick money for. With this, you may have questions about the services you have received and can, therefore, call 0345 302 0190 to be put in touch with their customer services, who will help you however they can if you need to understand the ways that you can borrow money from them or if you’ve had a problem with the service you’ve experienced with them.

Insurance – 0800 051 5450

You have the opportunity to get insurance with NatWest, in a variety of different forms, so if you would like more information about their insurance policies you can call 0800 051 5450. By calling the customer services team you can learn about the insurance policies NatWest offer, as well as getting help for your insurance policy with them or changing the policy you’ve taken out.

Business – 0345 711 4477

NatWest have a business service that offers the chance for people to manage their business through the bank, which can be easily done when you speak to the customer services member at the end of the phone when you call 0345 711 4477. Here they can tell you how their service works and help you with any problems you have.

Private – 0345 788 8444

You can also open a private account with NatWest, which can also be monitored and controlled over the phone by calling 0345 788 8444. Here the customer services team will help you to access your account and will tell you how a private account with NatWest works.

Membership Services – 0345 601 5219

As well as regular banking, NatWest offer a variety of membership services to their customers, which all hold a variety of different services depending on the membership you choose. If you would like to know more about the memberships offered by NatWest you can call 0345 601 5219 and a team member will be happy to help you out.

Change in Circumstances – 0800 161 5921

If you have recently suffered a change in your circumstances, including a bereavement or have suffered from money struggles, and you would like to discuss how that can affect your finances then you should call the customer services team on 0800 161 5921.

Emergency – 0370 600 0459

There are also several emergency options that may affect you and your NatWest membership, which could mean you need to contact NatWest immediately. If you have been contacted by NatWest about activity on your account, or you have had your card lost or stolen or are worried about fraud activity on your account, then you should contact the customer services team on 0800 161 5921.


NatWest Contact Numbers

Department Contact Number Opening Hours
Customer Services 0345 788 8444 24/7
Credit Cards 0370 333 9091 24/7
Borrowing 0345 302 0190 Mon-Fri 8am-8pm, Sat 9am-4pm
Insurance 0800 051 5450 Mon-Fri 8am-8pm, Sat 9am-5pm
Business 0345 711 4477 24/7
Private 0345 788 8444 24/7
Membership Services 0345 601 5219 Mon-Fri 8am-8pm, Sat 9am-5pm
Change in Circumstances 0800 161 5921 Mon-Fri 8am-6pm, Sat 9am-1pm
Emergency 0370 600 0459 Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 9am-5pm

Other ways to contact NatWest

You may feel that contacting NatWest over the phone isn’t the method of communication that you would prefer, and that’s okay. A lot of people feel the same way, which is why NatWest make sure to provide multiple methods of communication so that their customers can reach them easily to put forward any problems that they might have with the service. If you find that you would rather try and reach the NatWest customer services team by writing them a letter, then that is easily achieved, as you can direct your letters to this address:

123 Bishopsgate,

From here, your message will be read and replied to as soon as possible and monitored in the best way. If you would like to be certain about when your letter was received and therefore know when the NatWest team will be replying to you, you can send your letter by recorded delivery, which will let you know when the team has received the letter you sent. You also have the opportunity to use their live chat as an option of communication when you visit their website, which will put you in touch with a member of the NatWest customer services team immediately, who will then try and solve your problems on the spot.