Nationwide Contact Number – 0800 302011

To contact Nationwide customer services to make an enquiry about your bank account or to make a complaint call 0800 302011

About Nationwide

Nationwide starting as a building society in 1846 as it was nearly impossible for poor people to get credit and find secure, long-term housing the Provident union society was founded in Wiltshire to give working class people the opportunity to save and borrow money for supplies to build their own homes. In 1970 the co-operative permanent building society changes its name to nationwide and 17 years later they merge with the Anglia building society to become nationwide Anglia and launches the flex-account, the first current account to pay interest. In 1991 they shorten the name to Nationwide and throughout the years they merge with multiple different societies and companies to expand and grow to become one of the largest banks in the United Kingdom and well as the largest building society in the world. Nationwide now has over 18,000 employees with over 160 years of experience, if you’re looking for a job with nationwide take a look here, they have opportunities for students/graduates and roles in branch or higher roles within the company.

Nationwide Products – 0800 30 20 11

Nationwide has many products available to find out more about all products available click here and have a look at the drop down menu at the top of the page, here is a summary of some of their products. To speak to someone about picking the right account for you call 0800 30 20 11 to speak to a member of the customer service team who will happily guide you through the different types of accounts and help you decide which account is most suited to you. For business customers call 0800 66 55 11 and choose option 1 to go to their customer service team who can also help you pick the right account for business or if you are an existing business customer call 0800 66 55 11 and choose option 2 to go directly to their business accounts support team who can help you with any issues you are having with your account. 

Current Accounts – 0800 30 20 11

Nationwide have multiple different current accounts available such as the flexplus, flexdirect, flexaccount, flexbasic, flexone and flexstudent they all have different benefits and restrictions ranging from no overdraft to 12 months fee free overdraft or no overdraft till you’re 18 for the flexone an account for 11-17 year olds. to speak to an advisor about choosing a current account call 0800 66 55 11 and choose option one to be put through to a member of the customer support team.

Savings Accounts – 0800 30 20 11

There are many options for savings accounts with Nationwide including instant access, limited access, cash ISAs, fixed term, children’s savings and business savings for small businesses. These accounts will help you easily save up for a holiday or your child’s future. To speak to someone about choosing a savings account call 0800 66 55 11 and pick option 1 to speak directly to an advisor on the customer services team.

Credit Cards – 0800 30 20 10

You are eligible for a credit card when you have a savings account, current account or mortgage with Nationwide. if your main current account is with Nationwide you get a better rate on their select credit card. They have two credit cards available, the select credit card and the Nationwide credit card. you are only eligible for a credit card if you are over 18, a UK resident and have a yearly income of over £5,000. To apply for a credit card call 0800 30 20 10 to speak to the Nationwide’s specialised credit card team who will be able to help you with your application. If you have some general enquiries about Nationwide’s credit cards call the customer service team on 0800 66 55 11 and choose option one to speak to an advisor. 

Reporting a lost or stolen card – 0800 30 20 11

If your current account card is lost or stolen you can call this number 0800 30 20 11 to speak to an advisor about canceling your card and sending you a new replacement card, if your account is a FlexPlus or a FlexDirect you need to ring these numbers Flexplus: 0800 11 88 55 FlexDirect: 0800 35 73 57 to speak to an advisor about cancelling these cards and replacing them. To report a lost or stolen credit card call 0800 055 66 22 immediately to speak to a specialised advisor who will cancel your card and send you a replacement. When you contact these numbers you will need to provide your name, account number and other necessary information for nationwide to correctly identify and cancel your card. Nationwide will cancel the lost card and replace within 3 working days. If there is suspicious activity on your card such as purchases or transactions you have not made contact Nationwide immediately on 0800 30 20 11 to speak to a member of the customer support team about investigating this activity. 

Complaints – 0800 30 20 15

To make a complaint through phone call you can call 0800 30 20 15 to contact Nationwide’s complaints department, you can make a complaint about the service you received at a branch, online or on the phone etc. You will need to describe your problem whilst on the phone to Nationwide’s complaints team and provide with your name, address, phone number and a date and time that you will be free for them to call you back to resolve your issue. After you have made your complaint Nationwide will aim to resolve your problem within 3 working days.

Alternatively, you can make a complaint by completing the secure message form to contact Nationwide’s complaints team online or visit your local branch.

To send Nationwide a written complaint mail your letter (detailing your complaint and including your name, a return address or a phone number and a date and time for Nationwide to contact you to resolve your problem) to this address:

The Complaints Team
Nationwide Building Society
NW 2020
Swindon,  SN38 1NW

Company Contact Numbers

Department Contact Number Opening Hours
Customer service 0800 30 20 11 24hrs 7 days
Lost or stolen flexdirect 0800 357 357 24hrs 7 days
Lost or stolen flexplus 0800 11 88 55 24hrs 7 days
Lost or stolen credit card 0800 055 66 22 24hrs 7 days
Current account fraud enquiries 0800 464 30 51 24hrs 7 days
Loans enquiries 0800 545 30 00 24hrs 7 days
Complaints 0800 30 20 15 24hrs 7 days

If you would like more information about the numbers above or numbers for more specific problems or enquiries please go to the nationwide website.