National Rail Contact Number – 0345 748 4950

Call the National Rail customer services free on 0345 748 4950 for any concerns or questions you might have about their services or any problems you possibly might have had while you were using the National Rail service.

National Rail

National Rail is an unincorporated association whose membership consists of passenger train operating companies that run the passenger services that were previously provided by British Rail. National Rail was introduced in 1999 and operates nationwide within Great Britain.

National Rail Customer Services – 0345 748 4950

If you are a National Rail customer and you are looking to find information or help from the National Rail customer services team then there are a variety of ways you can contact them. There might be a whole range of reasons that you would need to contact their customer services team, which is why they keep all of these possibilities in mind when they provide contact numbers for their customers. For example, you can call 0345 748 4950 if you find that you have a general enquiry to ask the team, or if you would like to make a comment or complaint about a train, station or ticket office that you have recently experienced, so that they can monitor your reply and help you if you need help from them.

National Rail Enquiries – 0800 022 3720

If you feel that you would like to offer feedback about National Rail enquiries and believe that they should definitely know about a problem that has occurred during your experience with their services then you can call 0800 022 3720 where you will find a member of staff who is happy to listen to your comments and will try their best to rectify any issues you may have found yourself involved in.

London Travelwatch – 020 3176 2999

If you find that you need to get in contact with London Travelwatch, the independent statutory watchdog that was created for transport users around London, and you need to report something that you have seen or been a part of while using London transport, then you can call 020 3176 2999 to be put through to their team. By ringing this number you will contact a member of the customer services team specifically set up for London Travelwatch where they can handle all of your comments and complaints independently.

Transport Focus – 0300 123 0860

If you feel dissatisfied after travelling and you’re based outside of London, and you would like to raise a complaint to an independent consumer watchdog, then you can call Transport Focus on 0300 123 0860 who can help you in this situation. They were created to make sure that you always have the chance to report any problems you’ve found while travelling on British railways, and can use Transport Focus while travelling anywhere in Great Britain (outside of London).

National Rail Contact Numbers

Department Contact Number Opening Hours
Customer Services 0345 748 4950 24/7
National Rail Enquiries 0800 022 3720 Mon-Fri 9am-5pm
London Travelwatch 020 3176 2999 Mon-Fri 9am-5pm
Transport Focus 0300 123 0860 24/7

Other ways to contact National Rail

If you feel that you would rather begin your communication with National Rail in a way that doesn’t involve speaking over the phone, then you’re in luck, as they have provided multiple ways that you can contact them! If you prefer to contact them via the internet and would like to speak to a member of the customer services team immediately then you can use their Ask Lisa system that acts as an online chat option for customers. You can also contact them via their social media accounts on Facebook and Twitter which will put you in touch with members of their customer service team.

If you would prefer to discuss your comments with National Rail through letter form, then you can address your letters here:

Customer Relations Team
Suite 410
1 Northumberland Avenue
Trafalgar Square

where your letter will then be opened and replied to by a member of the customer services team as quickly as possible (they aim for 10 days response time after receiving the letter).