National Express Contact Number – 0871 781 8181

Calling 0871 781 8181 will connect you to a member of the National Express team. This is the number you will need if you wish to make a complaint, discuss an upcoming journey you have made, or enquire about prices with a member of the National Express team.

About National Express

In the UK, National Express is a public transport service, with its headquarters based in Birmingham. The company offer coach, bus, train and tram services all over the country. The company also have services in the UK, Canada, Spain, Portugal, Malta and Morocco. In the last few years they have also tested services in Germany with a view to progress throughout Europe.

National Express is currently listed on the London Stock Exchange and was founded in 1972.

If you would like to buy tickets, you can call 0871 781 8181 and speak to a member of staff who can help you to do so.

National Express Contact Numbers

Department Contact Number Opening Hours
Customer Services  0871 781 8181 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Booking  0871 781 8181 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Airport Transfers  0371 781 8181 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm

National Express Customer Services Contact Number

National Express are responsible for coach transfers, train and tram services and bus services throughout the UK. You can call 0871 781 8181 in order to book tickets with the service, or discuss a booking you have already made with the National Express. As this is primarily a booking line, the number can get quite busy. However, you can still ring and stay in a virtual queue until there is a free agent who is available to talk to you.

Booking with National Express

When making a booking, ensure you have your details (including card details) at the ready, as you will be asked to provide details in order to secure the booking you make with National Express.

If you are travelling to a notoriously busy hotspot such as London, you can call the travel advice helpline from National Express on 0871 781 8181, were someone can advise you on travel arrangements, or what to do if you’re travelling alone. This number is great if you need assitance on travelling, or if you need to know if there is disability access on your train or coach.

Airport Transfers with National Express

If you would like to know how to book an airport transfer through National Express, you can do so by calling their customer services on 0871 781 8181. Someone will be able to book your coach transfers for you, whether they are private or public shuttle buses which can be found in city centres to major airports around the country.

As well as being able to book single travel tickets with National Express, you can also book weekend offers to destinations all over the country in association with Booking.com.

National Express also offer a range of deals and discounts on their website. These incluce Coachcards, Group Travel tickets, 2for1 offers and offers for students and OAP’s. If you would like to know if you qualify for any of the National Express offers, you can call the customer services on 0871 781 8181 and enquire with a member of the team.

Other ways to contact National Express

By Letter

You can contact National Express by writing a letter to the National Express Head Office below. The average response time to letters is usually around two weeks. If you waited this long and have still not been contacted by a member of the team, use the numbers in the table above and someone will be able to assist you further.

National Express UK Coach Customer Services
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD

Social Media

National Express has a range of social media accounts. However, you can contact the team directly on either their Facebook or Twitter accounts.