Littlewoods Contact Number – 0344 822 8000

To contact Littlewoods customer services to make an enquiry about an item you have bought, a delivery or to make a complaint call 0344 822 8000

About Littlewoods

Littlewoods was a retail company founded in 1923 by John Moores in Liverpool and grew to become the largest private company in Europe during the 80’s but quickly declined due to competition and the internet. In 2004 Littlewoods closed its stores and merged with ‘Kays catalogues’ to form Littlewoods shop direct group which is now known as shop direct group and owns multiple brands including very. Littlewoods sells a range of products from clothes to sports gear to games or electricals. You can also spread the cost, buy now pay later and 2 or 4 years interest-free credit on sofas.

Deliveries and Returns – 0800 092 3444

Littlewoods offers multiple delivery options for you to choose from. If you need to speak to someone about a delivery that did not arrive or about a product you would like to return call 0800 092 3444 to speak to an advisor on the customer service team who will be able to track your package, issue you a refund or help you return the products.

Small Goods

Click and collect with collect+ which is free, you must order by 7 pm and delivery should be within 2 days to your local collect+ store but can take up to 10 days. To find you local store click here and enter your postcode.

Standard Delivery is free and you must order before 7 pm, your order should also be delivered within 2 days but some items may take up to 10 days for delivery, will be delivered between 7am-9pm Mon-Fri.

Next day delivery is £4.99, must be ordered by 7 pm Sunday to Friday and your order should be delivered between 7 am – 9 pm Monday to Saturday.

Nominated day delivery is £4.99 and must also be ordered by 7 pm,  delivery between 7 am – 9 pm Monday – Saturday, you can book your delivery day up to 8 days in advance.

Large Goods

Large goods standard delivery is free and must be ordered by 11 pm, you will need to book your delivery date between 3days – 3 weeks, Monday – Saturday.

Large goods express delivery is £10 and must be ordered before 7 pm and your items will be delivered within 2 days between 7 am – 9 pm Monday – Saturday.

Returns

For returns, you have 3 options to choose from. You need to check the returns policy to make sure you will be able to return your items. To return an item you need to log in to the Littlewoods website and go to ‘my account’ and follow the instructions in the returns tab when you package your items before returning them make sure you include all items and the returns slip, try to use the packaging you received the items in.

Click and collect with collect+ which is free, the maximum weight limit is 10KG, just drop your items off at you local collect+ store.

To return your items through the post office is free the weight limit is 10KG, you can return heavier items but a charge will incur.

Home collection is also free, large goods only, you will be asked to select a specific date but not a time slot that you will be available for collection.

Littlewoods Customer Services – 0800 092 3444

To contact Littlewoods call 0800 092 3444 to be directed to an advisor on the customer service team who can help you with sizing difficulties, inform you of product recalls or answer your general enquiries, alternatively, you can use the like online chat feature to speak to one of Littlewood’s advisers, do this by clicking the icon on the top of the screen in the help and ‘my account’ areas. If you would like to track an order, arrange a return, make a payment or update your details visit ‘my account’ on the Littlewoods website. You can also contact Littlewoods through their facebook and twitter pages. 

To make a complaint you can call 0800 092 3444 to be put through to a member of the customer service team who will be able to listen to your complaint and resolve it or put you through to an advisor who will be able to take further action with your complaint. Alternatively, use the live online chat, if they were unable to resolve your complaint, contact the complaints team on the secure webmail found in ‘my account’, simply select ‘I have a complaint’ (for insurance complaints select ‘my complaint relates to shopping insurance/general insurance’ for service related complaints select ‘my complaint is about something else’. You can also write to Littlewoods at:

Littlewoods
Customer Excellence
Sandringham House
Sandringham Avenue
Chelmsford,
CM92 1LH

Company Contact Numbers

Department Contact Number Opening Hours
Customer Services 0800 092 3444 7 am – 11 pm
7 days