IKEA Contact Number – 0203 645 0000

If you have a query about an IKEA product or service, call the IKEA contact number on 0203 645 0000.

About IKEA

IKEA is a retail store that specialises in ready to assemble furniture which is flat packed, as well as accessories for the home and kitchen appliances. It was founded in Sweden in 1943, by a then 17-year old who is now one of the ten richest people in the world. The company’s name is based on the founder’s initials, the name of the farm where he grew up and his hometown. IKEA owns and operates 400 stores in 49 countries around the world, selling over 36 billion Euros’ worth of goods in 2016.

IKEA Contact Numbers

Department Contact Number Opening Hours
Customer Service and Stores 020 3645 0000 Monday-Friday: 7am-10pm
Saturday: 7am-9pm
Sunday: 7am-8pm
Shop Online 020 3645 0015 Monday-Friday: 7am-10pm
Saturday: 7am-9pm
Sunday: 7am-8pm
Order and Collection Point 020 3645 0018 Monday-Friday: 7am-10pm
Saturday: 7am-9pm
Sunday: 7am-8pm

Customer Service and Stores – 020 3645 0000

If you have a query about an item you have purchased from an IKEA store, call the customer service team on 020 3645 0000. This could be for guidance on setting it up or to report missing parts. You can also call this number if you wish to track stock of a product to your local store or find out store information such as opening times. When you call 020 3645 0000, you will be asked to say the name of the store that you are calling about or to say ‘online’ if you are calling about an online order. You must say one or the other, or you won’t be able to continue to the menu options. Once you have said which store you’re calling about, you will be presented with menu options relating to that store.

Shop Online – 020 3645 0015

If your query is relating to an online order, then the best number to call is 020 3645 0015. This is because the customer service team at the other end are prepared to help you with online orders. For a faster service, you should know your order number as this allows the team to trace your order so that they can help you with your query more efficiently. When you call 020 3645 0015, you can press 1 if your query is related to a store, or hold. After this option, you’ll be asked if you have made a purchase – you can say yes/no, or press 1 for yes. If you have made a purchase, press 1 to amend your order, 2 for a query about delivery, 3 for issues with a product or returns, 4 if your question is related to kitchens and 5 for general information. If you haven’t yet made a purchase, say no or press 2 to be presented with the following options. Press 1 for product information, 2 for queries about delivery, 3 for assistance with the website or technical help, 4 for kitchens and 5 for anything else.

Order and Collection Point – 020 3645 0018

If you have made an order and you have a question about it, or your local collection point, call 020 3645 0018. When you call this number, you will be asked for the name of the store you’re calling about, or to say online if you’re calling about shopping online. If your question doesn’t relate to a specific store, hold and you’ll be asked to press 1 if you have made a purchase, or 2 if not. If you press 1, you will be given the following options: press 1 for order queries, 2 for deliveries, 3 for damaged/faulty items, 4 for kitchens and 5 for everything else.

Other Ways to Contact IKEA

You can chat to an IKEA advisor online using the live chat service.

You can email the IKEA customer service team using an online contact form.

Lastly, you can write to the customer support team at the following address:

IKEA Customer Support
Kingston Park
Fletton
Peterborough
PE2 9ET