Homebase Contact Number – 0345 077 8888

If you would like to contact Homebase about a product, delivery or to complain call 0345 077 8888

About Homebase

Homebase is one of the leading home and garden retailer in the united kingdom and Ireland with more than 255 stores nationwide. In 2016 Homebase was bought by an Australian company called Bunnings which is the leading home and garden retailer in Australia and New Zealand. Bunnings opened their first UK store in February 2017 with at least 10 more planned to open within the year. Homebase are quite well known for their work with charities as they openly support and fundraise for charities such as prostate cancer UK, the Irish cancer society, Macmillan and Greenfingers raising in total more than 1.5 million pounds for these charities.

Working for Homebase – 0345 077 8888

If you are interested in finding a job with Homebase visit their careers website to learn more about the positions they have available such as customer service roles, advisors or delivery drivers. Homebase update their careers website frequently with new opportunities that become available. They have multiple different sectors such as customer service, digital, marketing & creative, merchandising, technology and store operations with many job availabilities within these sectors. To find job opportunities in your area scroll down to the map and enter your postcode with over 255 stores throughout the UK and Ireland as well as the head office location in Milton Keynes there will definitely be positions available close to you. To apply to a job that is advertised on the website click apply now and it will take you to a page detailing what qualifications or experience you will need to be accepted for the job and what skill sets you will need. If you think you’re right for the job, please click the apply button at the top of the page. Homebase operates under the equal opportunity belief system and will accept all applicants no matter gender, sexual orientation, pregnancy, marital status, race, colour, religion, disability, age, ethnic origin, nationality or trade union membership. If you need to speak to someone about job availability or your application please call the number listed above to speak to a member of their customer service team.

Business Enquiries – 01908 352 400

If you are a business that is interested in partnering or selling through Homebase call the number listed above to speak to a member of the business enquiries team. You can also call the business enquiries team if you are looking for information about the company that customer services wouldn’t have access to such as statistics.

Deliveries and Returns – 0345 077 8888

Deliveries

Delivery time varies for each product and some products will ask you to specify a date for your delivery as it will need to be signed for. You will receive a call to arrange a delivery time and date or a text informing you when your item has been dispatched. If you have ordered multiple items they may be delivered separately. If you have not received your delivery check the order tracker page, if there is no information available for on the status of your delivery please contact the customer service team on 0345 077 8888 (opening times are Mon-Thur 7am-8pm, Fri 7am-9pm, Sat 8am-8pm & Sun 9am-6pm) or you can fill out the delivery enquiry form on the contact us section of their website. For large item delivery prices start at £3.95, for small item delivery prices range from £3.95 to £6.95, you can also get your small items delivered to a store near you for free.

Returns

You will need to keep your order receipt and order number as proof of purchase. Before installing any items bought from Homebase they recommend you check your items for signs of damage. If you wish to return an item because it is no longer required you can return it in-store in its original packaging, you will need the till receipt or delivery paperwork that was included in the package. If the item was delivered call 0345 077 8888 to arrange for a free collection. Please note you can not return used or damaged products, products that were made to size or specially ordered for you in store. If you received your order and there was a fault with the product please call 0345 077 8888 within 30 days of delivery and arrange a free collection, if your item was purchased in store please return it to the store you bought it from. Homebase will offer to replace or repair the product for free, you must provide proof of purchase. If you missed the 30 days for return but would like to return the product within a year of its purchase call the customer service team on 0345 077 8888, Homebase will usually repair the product for you, if the product cannot be repaired they will replace the product. Some products are excluded from the 30-day money back guarantee these products are marked with a † next to the name of the product, if product installation has already started you will not be eligible for the 30-day money back guarantee. Products that are collected in store, products that personalised, products that are likely to expire quickly, sealed goods that are unsealed after delivery or goods that can be mixed inseparably after their delivery can not be returned.

Complaints

If you would like to complain about an experience you had in-store got to the contact us page and scroll down to the tab that says ‘i would like to provide store feedback’ fill in the information and provide your details to receive a reply about your feedback. You can also contact the customer service team on 0345 077 8888 and they will try to resolve your issues. To email customer services include as much information possible to orderenquires@homebase.co.uk or alternatively, you can email your complaint to:

Homebase Website Customer Services,

Acton Gate, Stafford,

ST18 9AR.

If you would like more information about a specific topic please have a look at the customer service page on their website as they have a large range of FAQs and information pages.

Plusnet Contact Numbers

Department Contact Number Opening Hours
Customer Services 0345 077 8888 Mon-Thurs
7am-8pm
Fri 7am-9pm
Sat 8am-8pm
Sun 9am-6pm
Business Enquiries 01908 352 400 Mon-Thurs
7am-8pm
Fri 7am-9pm
Sat 8am-8pm
Sun 9am-6pm
Deliveries and Returns 0345 077 8888 Mon-Thurs
7am-8pm
Fri 7am-9pm
Sat 8am-8pm
Sun 9am-6pm