EE Contact Number – 0800 956 6000

Calling EE can be easy. The customer service contact number is 0800 956 6000 and calling this number will connect you through to a member of the customer services department. You can call this number for a number of reasons, including making a complaint or asking about an issue on your account. As this is a generic line, you will not be put through to a member of the customer service team right away. Instead, you will be put through to an automated system where you can choose which helpline is relevant to your query.

About EE

The artist formerly known as Everything Everything, EE is a mobile network provider here in the UK. They also provide Internet Service and IPTV. With 30 million customers, it is the largest in the UK and one of the largest 4G operators in Europe to date.

The EE company was established in 2010 and was a joint venture between the Orange company and Deutsche Telecom. The company was sold to BT in 2016. The combined coverage from these two companies spans 99% of the UK.

The head office for EE can be found in Sunderland, the address for which can be found above.

EE Contact Numbers

Department Contact Number Opening Hours
Head Office 020 7362 0200 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Customer Services 0800 956 6000 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Orange Pay as you Go 07973 100 450 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Orange Pay Monthly 07973 100 150  Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
T-Mobile Customers 07953 966 150 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Business Customers 0800 956 6100 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm

Head Office

If you have an issue which only calling the head office for EE will achieve, you can call the Sunderland head office directly on 020 7362 0200. You may be put into an automated queue service if the line is busy, however, you will be put through to a member of the team when space is available in the virtual queue.

EE Customer Services Contact Number

Calling 0800 956 6000 will connect you to a member of the customer services team for EE. You can call this number in order to make a complaint or to resolve an issue you are having with your account online, or your mobile phone device.

Orange and T-Mobile Customers

EE has taken over both Orange and T-Mobile customer contracts. If you are an Orange or T-Mobile customer and would like to know more about your account and how EE has taken over your contract, you need the call the relevant number. For Orange customers, you will need to call 07973 100 450 if you are a pay as you go customer, or 07973 100 150 if you are a pay monthly customer. If you were an original customer with T-Mobile, you will need to call the dedicated T-Mobile helpline on 07953 966 150. When EE took over both Orange and T-Mobile, customers were notified by letter. If you have not received this letter, you can call the EE customer services on 0800 956 6000 and request information.

Business Customers

If you are a business customer with EE and would like help with your account, you can call 0800 956 6100 and find the best help you can with EE business support. When calling this number, ensure you have your account details to hand as you may be asked questions in order to ensure that you are the account holder. 

Other ways to contact EE

The EE Community

Although EE does not have an online chat or messenger, you can still find the answer to your query online with EE thanks to the EE Community. Simply head over to the community website and search your query. 80% of the time, members who can help you will be online. This means you will be able to receive a reply easily to your question, or view forums posted by people who have the same issue as you.

By Letter

If you would rather write a formal letter to EE in order to get a response from the company, you can write a letter to the team at the head office address, found below.

EE Mobile & Broadband

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

When writing a letter to the team, ensure you include your name, address, account number with EE or the mobile phone in which you’re enquiring about. If you have a mobile phone with EE, you will receive a text from the team when they have received your letter in order to let you know that it has arrived safely. From here, you will receive a correspondence from EE within 12 working days.