If you would like to contact EDF Energy about your gas and electricity bill or to make a complaint call 0800 015 1733
EDF is one of the largest gas and electricity suppliers in the UK with over 15,000 employees across the country. EDF Energy was founded in 2003 when a merger happened between three companies, SEEBoard, SWEB and London Energy. The EDF group operates in more than 20 countries world wide and is one of the three largest energy suppliers in the EU. The EDF group has over 150,000 employees worldwide and is constantly growing if you are looking for job opportunities with EDF visit their careers website, they also offer apprenticeships for school leavers (with and without GCSEs), internships, jobs for graduates and jobs for experienced workers.
Gas and Electricity Tariffs – 0800 015 1733
EDF has a large range of different tariffs for you to pick from. The short term fixed tariff guarantees you will have no price rises for a year, low fixed prices, no exit fees, and electricity is backed 100% by low carbon generation. Their longest fixed rate comes with a years heating insurance, no exit fees, long term fixed prices, electricity backed 100% by low carbon generation. The fixed prepayment gives you fixed prepayment prices, no exit fees, and your electricity is backed 100% by low carbon generation. The online saver tariff is only available online and guarantees no price rises for a year, online account management and fixed prices. They also have their standard tariff available for customers with prepayment meters and standard meters. EDF want to make switching tariff or providers easy and will take responsibility making sure it is simple and hassle free. To talk to someone about choosing a gas and electricity tariff you can call 0800 015 1733 to talk to a member of the customer support team who will help you pick the right tariff for you and your home.
Tariffs for Small Businesses – 0800 096 2255
For small businesses, EDF offers 3 tariffs, a fixed tariff with fixed prices and protection against price changes as well as prices cheaper than their usual contracts with automatic renew as easy fix at end of term. They offer a new start tariff with competitive low fixed prices, short term, no exit fees. Freedom for business allows you to choose another product at any time with changeable prices (30 days notice of any changes), no fixed end date and no notices to leave. If you are a small business who needs help picking a tariff that is right for you please call 0800 096 2255 to speak to a member of the small business support team who can help you with picking the best choice tariff for your business and answer any questions you may have about EDF for small businesses.
Tariffs for Large Businesses – 0800 328 9030
For large businesses, there are multiple options including fixed & peace of mind contracts that will stay the same price no matter how much energy you use. Fixed and standard that gives you a fixed price and no limit on changes to your electricity usage. Fixed and protect offers fixed prices and a generous tolerance on how much electricity you can use. Fixed and reflective gives you fixed electricity prices and unlimited tolerance on how much electricity you can use. To request a quote for your business go onto the EDF Energy website and fill out the form with the required information. If you’re a large business and you need some helping to pick a tariff that is right for you contact 0800 328 9030 to speak to a member of the large business support team who would be happy to help with any questions you may have or picking the right tariff for your business.
Contacting EDF Energy – 0800 015 1733
To contact EDF’s customer services call 0800 015 1733 to talk to an adviser from the customer support team about changing tariffs, a problem with your bill or other inquiries. Be prepared to provide your account details when calling the customer service team as they will b able to get to the root of the problem and resolve it more quickly. Alternatively, you can visit the EDF website and hover over the drop-down lists at the top of the page, chose the one relevant for you and go to the contact us/help, advice support/help and support page. You can also find some answers to an enquiry you may have on the FAQ section of the website. You can also contact EDF Energy via their twitter account @edfenergy.
Complaints – 0800 051 1643
To complain to EDF Energy you can call their complaints team on 0800 051 1643 tell a member of the team your problem and they will try their best to help you. Alternatively, email the complaints manager at firstname.lastname@example.org include a description of your problem, your name, and your account details if necessary. To make a written complaint write a description of the issue, include your name and account details, send to:
FREEPOST EDF ENERGY – COMPLAINTS RESOLUTION MANAGER
EDF aims to resolve your problem within 5 working days but if your issues are not resolved you will receive a complaint reference number and the name of your dedicated complaint handler who will help you throughout the process.
Gas Emergencies – 0800 111 999
If you think you may have a gas leak, concerns about carbon monoxide or you can smell gas you need to open all windows and doors in your house, extinguish any bare flames such as cigarettes or candles and then call the Gas Emergency Services on 0800 111 999 they will instruct you on what to do depending on your situation.
Electrical Emergencies – 0800 096 9000
If you are having a power cut or a different electrical emergency you can call 105 or EDF energy on 0800 096 9000 to be directed to your local network distributor, calls are free of charge. If you ring the EDF energy emergency number you will need to tell a member of the team the two relevant digits from your supply number (the two digits can be found in the bottom left of the ‘s’ grid on your electricity bill) for them to be able to direct you to your local distributor, if it is not an emergency please call the customer service team. For a list of general enquiry numbers for electrical distributors go to the EDF website.
Company Contact Numbers
|Department||Contact Number||Opening Hours|
|Gas Emergency Home Helpline||0800 111 999||24hrs|
|Customer Services||0800 015 1733||9-6
|Small Business Helpline||0800 096 2255||9-6
|Large Business Helpline||0845 366 3664||9-5
|Large Business Sales||0800 328 9030||9-5
|Large Business Revenue Management||0845 302 7337||9-5