To contact Dell’s customer services to make an enquiry about a product you have bought, a difficulty with a product or to make a complaint call 0800 028 2660
Dell was created in 1984 when at age 19 Michael Dell leaves the University of Texas to develop his business which he called PC’s Limited. By 1985 they had already designed and built their first computer which they called the Turbo PC, they then establish their customer experience with risk-free returns and next day at home assistance. In 1986 they released the worlds fastest performing PC and the next year opened the first international subsidiary in the UK. Now Dell is the number one PC company in America employing over 100,000 people with $54.89 billion in sales. Dell is known for being a great company to work for if you are interested in working for Dell start your job search here.
Dell Technology – 0800 085 4878
Dell has a large range of different software and products including laptops, tablets, PC’s, Gaming Computers, Accessories, Monitors and Projectors etc.
They have split their website into for work and for home making life easier for you if you’re specifically looking for a PC for your living room or for your office. If you are looking for a home PC you can choose from their laptop deals starting at £279, their desktop deals starting at £349, their XP deals starting at £899, their 2-in-1 and all-in-one deals starting at £399 (the 2 in 1 laptops transform into a tablet) and their gaming deals starting from £699. For work, you can choose from laptops & mobile workstations, tablets & 2-in-1 PCs, desktops, workstations & AIO, edge gateways & embedded PCs, PC accessories and software, Projectors, Servers, Storage and Networking, Dell are fully equipped for all your office needs. Dell also offers solutions for all your business needs, helping you with server solutions, security, networking, support services, financial & leasing and more.
If you need help picking the right computer, laptop or accessory for your home call the number above to talk to a member of the sales team who are qualified to help you make the right decisions.
Returns and Cancellations – 0800 028 2660
For returns and cancellations, there are two sections on the website for home and for work. If you need to speak to a member of the Dell team about your return or cancellation please call customer support on the number above. If you’re a business you may prefer to contact a member of the business support team on 0800 587 1456 or for large businesses call 0134 437 3727 to talk to someone who has more specialised knowledge for your situation.
Once your order has been submitted, Dell cannot make any changes, if you are aware of an error with your order you can cancel and resubmit an order, if you missed something off your original order it would be best just to make another order with the missing items. To cancel your order you need to check if it is not too late to cancel it, do this by going to the order status tool, if your order is listed as shipped or in production, you will not be able to cancel your order as it has already in the process of being shipped to you. if your order is listed as pre production you can contact customer care to cancel it. A business customer has no right of return, for information on this go to the terms of sales page on their website.
You have a right to cancel your order or return your order within 14 calendar days starting after you have received your order confirmation or the date of your delivery. To cancel or return services you also have 14 calendar days starting from the day you receive your order confirmation to request to cancel the services, if you have cancelled within the 14 days but accepted performance of the service you will be refunded pro-rata based on the services performed up to the date of the receipt of the cancellation notice, be aware that you will lose the right to cancel if the services are fully performed. To cancel or return software you also have 14 calendar days starting the day after you receive you order confirmation, you lose the right to cancel if you download the software within the 14 days, you will not receive a refund for software already installed onto the product if you don’t want the preinstalled software of a product you should return it. Dell cannot accept changes to an order once the order has been accepted. To cancel or return an order fill out this online form.
To contact Dell about any problems you have faced with your PC you can call one of the numbers below or contact someone via the live chat feature on their website alternatively call the freephone number 0800 085 4961 open Monday to Friday 8 am to 6 pm to speak to a member of their customer service team about any issue you may be facing as well as any question you have. You can also contact Dell via their twitter account @dell. If your report is unresolved fill out their unresolved issue form located on their website and they will get back to you as quickly as possible.
Company Contact Numbers
|Department||Contact Number||Opening Hours|
|Customer Services||0800 028 2660||8-8
|Dell Technology||0800 085 4878||9-5
|Order Support for Businesses||0134 437 3727||9-5
|Sales||0800 085 4878||9-5
|Returns and Cancellations||0800 085 4878||9-5