Carphone Warehouse Contact Number – 0370 111 6565

If you want to ask a question about the services available to you from the Carphone Warehouse, or you want to discuss an issue that you believe you are having with an aspect of their service, you can call their customer service team directly on 0370 111 6565.

About Carphone Warehouse

Carphone Warehouse is a mobile phone retailer in the UK. The brand also has nearly 2500 stores throughout Europe. Co-founded in 1989 alongside Dixons, Carphone Warehouse remained a co-partnership until 2014, when it became owned by Dixons Retail.

As a joint venture in 2006 between Carphone Warehouse and Best Buy, the Geek Squad was founded as a way to help customers with their technical issues.

For more information on Carphone Warehouse, visit your local store, or call any of the numbers on this page. Someone from the team will be able to help you further.

Carphone Warehouse Contact Numbers

Department Contact Number Opening Hours
New Customers  0800 049 6250 Monday – Friday: 8am – 7pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm
Customer Services 0370 111 6565 Monday – Friday: 8am – 7pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm
Geek Squad 0800 049 1067 Monday – Friday: 8am – 7pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm
Phone Repairs 0800 276 1373 Monday – Friday: 8am – 7pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm
Phone Insurance Helpline 0800 049 0221 Monday – Friday: 8am – 7pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm
Returns 0800 049 6248 Monday – Friday: 8am – 7pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm

New Customers

If you’re a new customer or would like to know about the offers available to new customers with the Carphone Warehouse, you can call 0800 049 6250 and a member of the team will help you find the best deal on your ideal phone. As a new customer, you will be placed into a virtual queue before talking to a member of staff. If, when you ring, the line is not busy, you will get straight through to a someone from the registration team.

Carphone Warehouse Customer Services

For general inquiries about services from Carphone Warehouse, call 0370 111 6565 and the team will assist you in finding a deal for you. You can use this number as well if you are looking to upgrade your phone or your account. When you call this number you will be put through to an automated messaging service. Choosing the number relating to your query will put you through to the team most equipped to help you further.

Geek Squad

If you’re experiencing technical difficulties, you can call the Geek Squad on 0800 049 1067.  A team member will be able to help you fix any issues you may be having with your new or old phone. Sometimes, it can be a simple fix, and the Geek Squad will be able to walk you through the process of fixing your phone yourself. This saves time and money and can help you understand your device in more detail.

Phone Repairs

Alternatively, if you’ve sent off your phone for repairs through the Geek Squad with the Carphone Warehouse, you can call the repairs helpline on 0800 276 1373 in order to speak to a member of the repairs team, who can assist you on the status of your phones repair. You should be connected immediately.

Phone Insurance Helpline

Wondering whether you should insure your phone? Calling 0800 049 0221 will put you in contact with a customer services representative for the insurance helpline, who will help you in finding the right insurance for you. Although many people do not insure their phones, you’re covered from accidental damage and theft, two things which are really important for those who own a mobile device, especially a newer model.


Not happy with your phone? Carphone Warehouse does have a returns policy, which can be found on the website and in your contract. If you want to find out more about returning your device, call 0800 049 6248 and someone from the returns department will help you further.

Other ways to contact Carphone Warehouse


If you would rather contact Carphone Warehouse online, you can find them on a range of social media channels such as Twitter. Tweeting Carphone Warehouse will ensure a prompt response.

Alternatively, you can visit their online help forums, where you will find a range of self-help areas. You never know, you may find what you need online in order to help solve your query alone.

You can also email the Carphone Warehouse team by using their online form.

By Letter

If you wish, you can also write a letter to Carphone Warehouse by addressing your letter to this address:

The Carphone Warehouse
PO Box 375
SO30 2PU