If you would like to contact Capital One about your credit card or to make a complaint call 0344 481 2812
About Capital One
Capital One is one of the UK’s top ten credit card providers that started in 1996, helping businesses and people succeed from the start. They pride themselves on their innovative tools such as the quick check eligibility checker and making positive changes in the finance industry, they’re also the only credit card provider with a 4-star rating from fairbanking. Capital One is fully aware of the gender inequality surrounding the financial industry and is committed to making their workplace completely inclusive, working towards a 50:50 gender balance in their senior management team by 2021 as well as training their management staff in inclusive leadership and boosting awareness of gender diversity. Capital One has been voted one of the top five best places to work five years on the run if you are interested in any job opportunities capital one have to offer go to the find career section of their website.
Credit Cards – 0344 481 2812
Capital One’s most popular credit card is the classic credit builder card with more than 4 million people accepted, designed for people with bad credit or for building credit, £200-£1,500 credit limit and up to two optional credit limit increases per year
Capital One offer balance transfer card for people with an excellent credit rating with a credit limit up to £6,000, with 0% on balance transfers for 12 months, 0.28% transfer fee and 0% on purchases for 3 months.
0% APR purchase cards offer 0% on purchases for the first couple of months, you can basically borrow money for free as long as you clear the balance before the offer ends.
If you would like some help picking the credit card best for you contact the Capital One customer services on 0344 481 2812 to speak to an advisor who can help you with picking the correct account for you. Their customer service lines are open 24 hours a day 7 days a week.
Emergency Helpline – 0800 952 5267
If your card is lost or stolen you need to immediately contact Capital One’s emergency helpline on 0800 952 5267 to speak to an advisor about cancelling your card and replacing it with a new one. If there have been any payments that you did not make on your card or other suspicious activity, call 0800 952 5267 to speak to a member of the emergency helpline who will investigate the suspicious activity and act accordingly to keep you and your finances safe. This helpline is open 24 hours a day 7 days a week to help you in an emergency no matter the time or day.
Calling from Abroad – 0115 993 8002
If you are on holiday or abroad for work and need to contact Capital One call 0115 993 8002. You may need to call Capital One whilst abroad for many reasons including questions about using your card in foreign countries, extra charges for using your card in foreign countries or spending limits as well as many other questions and problems that Capital One’s customer service team would be happy to resolve. You can call this number 24 hours 7 days a week so you don’t need to worry about the time difference between you and home.
Online Account – 03444 814 000
If you’re having trouble setting up an online account, some questions about online accounts or you are having trouble viewing your account online contact the customer service team on 03444 814 000 a member of the team would be more than happy to help you with any problems you have faced or any questions that you have about online accounts with Capital One. This call line is open 7 days a week 24 hours a day.
Problems with Payments – 0800 952 4966
If you’re having trouble with payments on your credit card and need some help call 0800 952 4966 to be directed straight to a trained advisor who will be able to help you manage your money and work out how to keep you on top of your payments. The advisor will be able to help you with payments on your mortgage or debt as well not just credit card payments. You can call for help on this service Monday to Friday from 8 am – 9 pm or 9 am – 6 pm Saturday and Sunday.
Existing Applications – 0800 952 5252
If you have already sent Capital One an application for a credit/debit card and you have heard nothing back please call 0800 952 5252 to talk to a member of the customer support team who will investigate why you have not heard anything from Capital One and help your application be accepted. You can call this number Monday to Friday from 9 am to 5 pm.
Making a Complaint – 0344 481 2812
If you would like to call Capital One to make a complaint about their service or a problem you have experienced with your credit card or bank account call 0344 481 2812 to talk to a member of their customer service team who will try their best to resolve your issue. Their customer services are open 24 hours 7 days a week.
To make a complaint with Capital One you will need your name and address, account details, a description of your complaint and why it has affected you, when it happened and when Capital One can contact you (between the hours of 8am-7pm Monday to Friday). You can complain either online or write to them.
To make an online complaint you need to go to the complaints section of Capital One’s website, you will have to follow the link attached to the big ‘continue to resolver’ button and you will be able to generate your online complaint email. You will be able to make any changes you need to the email as well as attach documents to support the complaint.
If you would prefer to write a complaint to Capital One, write a letter including all the necessary information as well as details of your complaints and post it to:
PO Box 5281
After you have made your complaint either online or written wait for a response, Capital One aim to deal with your complaint as quickly as possible and will give you your ‘final response’ within 8 weeks, if you have had no response within this time contact customer services on this number 0344 481 2812 to speak to an advisor about resolving your issue.
Company Contact Numbers
|Department||Contact Number||Opening Hours|
|Customer Services||0344 481 2812||24hrs 7days|
|Emergency Helpline||0800 952 5267||24hrs 7days|
|Calling from abroad||0115 993 8002||24hrs 7days|
|Online Account||03444 814 000||24hrs 7days|
|Problems with payments||0800 952 4966||8am-9pm mon-fri
|Existing Applications||0800 952 5252||9am-5pm mon-fri|
|Extra cardholders||0800 952 5068||9am-5pm mon-fri|