British Gas Contact Number – 0800 048 0202

Calling the British Gas Contact Number on 0800 048 0202 will put you in contact with someone who is part of the customer services team and will be able to help with your query or complaint.

About British Gas

British Gas is a gas and energy company which operates in all areas of the UK. The company is owned by Centrica, a parent company which also owns and runs Scottish Gas. The first mention of British Gas as a company can be found in 1812, under The Gas Light and Coke Company. Operating as a multi-utility company, over the years British Gas has become an entity which focuses on providing gas and energy throughout the UK. You can find more information on British Gas over on their website or by calling the British Gas Customer Service Contact Number on 0800 048 0202.

British Gas Contact Numbers

Department Contact Number Opening Hours
Signing Up Helpline  0333 202 9505 Monday to Friday: 8am – 8pm,
Saturday: 8am – 6pm.
Customer Services  0800 048 0202 Monday to Friday: 8am – 8pm,
Saturday: 8am – 6pm.
Emergency Contact Number  0800 111 999 Monday to Friday: 8am – 8pm,
Saturday: 8am – 6pm.
Account & Bill Payments  0333 202 9802 Monday to Friday: 8am – 8pm,
Saturday: 8am – 6pm.
Energy Saving Advice  0800 072 8629 Monday to Friday: 8am – 8pm,
Saturday: 8am – 6pm.
Boiler Services 0333 202 9511 Monday to Friday: 8am – 8pm,
Saturday: 8am – 6pm.

Signing Up Helpline

If you would like to sign up to, or change, your Gas services, you can do that by ringing 0333 202 9505 and speaking with a member of the British Gas team. When you call this number you’ll be connected through to an automated service. Simply press number 1, and you will be connected to someone from the registration service team with British Gas.

In order to change your service to British Gas, you will need to ring their ‘signing up’ helpline on 0333 202 9505. Here, you will be able to find out the best deals in your area and even bag a great one-off deal from the company.

British Gas Customer Services Contact Number

If you have a general enquiry for British Gas, whether it is a question regarding their service, or if you would like to find out more about their prices, you can get in touch with the customer services contact number on 0800 048 0202 and someone there will help you further. You can also make use of this number if you need to make a complaint about British Gas to their complaints team. Although this number is automated, you will be entered into a virtual queue and someone from the general customer services will be through to you as soon as possible.

Emergency Contact Number

If you believe you have a gas leak, ensure you are safe and away from the suspected area. Calling 0800 111 999 will put you in touch with a member of the emergency team with British Gas who will be able to assist you however you might need and send someone out to you as soon as possible. Unlike other numbers from the British Gas helpline, you will be connected directly to someone at the Emergency team who will help you further.

Account & Bill Payments

Sometimes, an issue can arise with your account or your ability to pay your current bill with British Gas. If this is the case, you will have to call the accounts team on 0333 202 9802. Someone here will be able to access your account for you and sort out any payments you need to make whilst on the phone to you. When calling this number, you will need to make sure that you have all of your account details at hand and your details, as you may be asked to provide evidence that you are definitely the account holder.

Energy Saving Advice

Saving energy is important in this day and age, and calling 0800 072 8629 will mean that you are put through to an automated service. Once you select the option for Energy Saving Advice, someone from the advice team can assist you in saving energy with British Gas.

Boiler Services

When it comes to your boiler, it will need servicing and regulating on occasion. If your boiler is due for a service, or you’re having an issue with it, you can call 0333 202 9511 in order to speak to an expert from the boiler services team, who can organise a visit to your house from an expert who can fix your boiler issues for you.

Other ways to contact British Gas


With British Gas, you can speak to an advisor online thank to their online chat services. Here, you will speak to someone from the team over a messenger service and find the solution to your query this way. Starting a live chat with British Gas will connect you to someone who can help further.

By Letter

If your preferred method of contacting British Gas is by written correspondence, then you should address your letter here:

British Gas
Maidenhead Road