British Airways Contact Number – 0344 493 0787

If you would like to contact British Airways in relation to a booking or to make a complaint call 0344 493 0787

About British Airways

British Airways is one of the largest international carriers in the UK. British Airways base is at London Heathrow airport and flies to more than 170 destinations in 70 countries. With more than 280 aircraft’s and 40 million customers a year, British Airways is a company that is constantly expanding and improving their services. Booking with British Airways comes with a range of benefits including inclusive fares, free drinks and food on long flights, free seat reservation within 24 hours of flight, no charge for check-in, flights to large airports, a large free baggage allowance, booking for hand luggage only option available on European flights, day trip returns for popular European destinations.  British Airways currently has 40,000 employees including 15,000 cabin crew, 5,500 engineers and 3,600 pilots. British Airways also has opportunities for graduates and over 150 apprenticeship placements every year, to find out about career opportunities with British Airways you can look on the career section of their website. British Airways has been flying since 1919  and can source its heritage from the early development of air travel. 

British Airway Flights – 0344 493 0787

British Airways offer a range of flight options such as economy, premium economy, business and first. If you need to speak to someone about picking the right flight for you or you have experienced a problem whilst booking please call 0344 493 0787 to speak to an advisor on the customer service team who the number above they would be happy to help. 

Customer Service –  0344 493 0787

If you have a question about baggage, bookings, the executive club or getting ready to fly you can access the FAQs here, if your flight has been cancelled or delayed, your baggage was lost or damaged, you need disability assistance, other travel assistance, cancelling you flights, refunds or need to make a complaint to British Airways please look at the FAQs on their website or contact the customer relations team on this number 0344 493 0787 to explain your problem to a member of their team who will be able to resolve it as quickly as possible. You can also contact British Airways via twitter @british_airways where they frequently reply and answer questions tweeted to them.

Delayed or Cancelled Flights – 0344 493 0787

If you have received a notification from British Airways informing you of your flight being cancelled or delayed here is what you need to know. If your flight has been cancelled you will receive the information of your rescheduled flight if there is a problem with the flight you have been rebooked for you can change your booking or cancel your flight if you no longer wish to travel by contacting British Airways through the ‘manage my booking’ section of their website or by calling this number 0344 493 0787 from 6 am to 8 pm a member of their customer service team will be able to help you change the flight or receive a refund if you no longer wish to fly. If you wish to receive compensation due to a delayed or cancelled flight, depending on the length of delay and circumstances you may be able to receive compensation for hotel accommodation, transport to airport, meals and two phone calls or internet related costs to contact family/friends or work to find out if you’re eligible for compensation contact the number above to speak to a member of the customer services team . You cannot claim for compensation if you choose to travel from a different departure point or destination from your original booking and they will not cover the costs for any expenses such as car hire or parking. British Airways will also not cover or refund any unreasonable expenses. To claim for compensation online or by post you will need to have the names of passengers you are claiming for, the details of the cancelled/delayed flight such as dates, times, flight numbers and airlines, details of your expenses, expense receipts and other documents as form of proof which will need to be posted or emailed to British Airways you will receive the address or email once your claim has been submitted and your bank details. It will take around 15 minutes to complete the online form and the customer relations team will try to resolve your claim as quickly as possible.

Problems With Baggage – 0344 493 0785

If you have had trouble with your baggage such as it being damaged or broken into please call 0344 493 0785 to be put through directly to a member of the baggage team from british airways customer services who can help you track items/luggage or talk to you about receiving compensation for damaged items. Please be aware that British Airways cannot do anything about small damages such as scratches on your luggage. If your baggage has been lost or not returned to you please call 0344 493 0785 a member of British Airways team will try to track down your luggage and return it to you as quickly as possible you can also fill out this online form to report your checked bag as missing.

Company Contact Numbers

Department Contact Number Opening Hours
Customer Services  0344 493 0787 6am – 8pm
Baggage  0344 493 0785 6am – 8pm
Flights  0344 493 0787 6am – 8pm
Delayed/Cancelled Flights  0344 493 0777 6am – 8pm