ASOS Contact Number – 020 7756 1000

If you have a question about an item that you have ordered from ASOS, call the ASOS contact number on 020 7756 1000. 

About ASOS

ASOS is an online retailer specialising in fashion and beauty. You will also find gifts and small items of homeware on the site.

ASOS Contact Number

Department Contact Number Opening Hours
Customer Service 020 7756 1000 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Switchboard 020 7756 1000 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Returns 020 7756 1000 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm

ASOS Customer Service – 020 7756 1000

If you are having an issue with an ASOS order, you can call 020 7756 1000 to speak to their customer service department, located within their London head office. You might need to call the customer service team to report that an item you ordered hasn’t been delivered, or you have received a faulty item. You might also need to call this number if you receive an incorrect item, to organise the correct one to be sent out to you. In the event that you do receive the wrong item, simply contact ASOS and they will send the correct one out to you free of charge, or they will refund you if the correct item is no longer in stock.

ASOS Switchboard – 020 7756 1000

When you call the ASOS contact number on 020 7756 1000, you will speak to the corporate switchboard. You’ll be presented with a range of menu options that are separated into two parts: customer care and corporate.You can press one to speak to the customer care team, or press two to be transferred to the head office.  You can opt to be transferred through to the reception, where you can be transferred to the customer service team who can help with your query. It’s worth bearing in mind that ASOS does not have a dedicated call centre, so they may try to encourage you to take your query online, to their FAQ pages or another method of customer service such as live chat. However, they can still help with customer service queries over the phone, so it is worth giving them a call.

When calling ASOS about a customer service query, you should be prepared with your order number, your email address and your payment information. This is vital so that the customer service team can quickly identify your order and begin helping you with your query. If you don’t know your order number, you can generally find it on your order confirmation email, or by logging into the ASOS customer dashboard via the website.

ASOS Returns – 020 7756 1000

If your query involves a return, you should bear in mind that ASOS is currently experiencing a high volume of returns, due to it being the sale period, so it is taking them longer to process returns. When you are returning an item to ASOS, it is recommended that you keep hold of your proof of postage, in the event that an item goes missing and is not returned to the ASOS warehouse. If you think a parcel has gone missing, call 020 7756 1000 to get help tracking it.

Other Ways to Contact ASOS

If you don’t wish to call the ASOS customer care team with your query, there are various other ways to contact them.

You can use the online app to ask ASOS a question. This is interactive, so for example, if you wish to track a delivery, it will show a list of recent orders so that you can choose the one that you are concerned about.

You can also live chat with a member of the customer support team, using the same interactive software.

Lastly, you can contact ASOS through social media such as Facebook and Twitter. You can also speak to the team via Facebook Messenger. Usually, contacting ASOS through social media is a great way to get a timely response to your query.