AirBnB Contact Number – 020 3318 1111

Call Airbnb on 020 3318 1111 if you have a question about a listing, whether you are a host or a guest.

About Airbnb

Airbnb is an online marketplace for short term lodging, including apartments, homestays, hostels and hotel rooms. Airbnb doesn’t own the rooms, it just acts as a broker. It has risen in popularity for its affordability but has similarly been condemned by many local authorities in cities around the world such as New York and Barcelona, for encouraging greediness and pushing locals out of areas that are popular with tourists. As a result, short term rentals are now banned in certain cities. If you have a question about Airbnb and the laws, call 020 3318 1111.

Airbnb Contact Numbers

Department Contact Number Opening Hours
Customer Service 020 3318 1111 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm

Airbnb Customer Service – 020 3318 1111

If you are an Airbnb host and you have a question about your rights as a host, how to manage your listing or advice on safety, you can call 020 3318 1111. Alternatively, if you are a guest and you have concerns about a particular listing or making payment, you can also call 020 3318 1111. Airbnb advisors man the line to answer your questions. If your question is relating to a specific listing, it helps to be as descriptive as popular i.e. entire home or room, location and even the title can all help the advisor find the listing as quickly as possible, so they can answer your query. If you’re interested in becoming an Airbnb host (whether you wish to rent out an entire home or just a room), you can call this number to find out more about the process, and all the benefits/downsides to being a host. You can also find out more information about how to become a superhost¬†and have your listings feature at the top of the results pages.

AirBnB Issues Abroad – 020 3318 1111

If you have any issue with your Airbnb trip whilst you are abroad, you can call the customer service number on 020 3318 1111 for assistance. They will advise you of the alternative accommodation if necessary, and the steps for a refund if your booking is not as described. If you have returned home and the host wants to keep your security deposit, you can contact the resolution team using this number to come up with a solution that works for both you and the host.

When you call 020 3318 1111, you will be met with an automated message that welcomes you to Airbnb and warns you that the conversation will be recorded. From there, you will be asked to enter your Airbnb verified phone number – this is the phone number that is associated with your account for both hosts and guests. From here, you’ll be taken to a range of menu options that will help you find the correct department to speak to for your query. ¬†Airbnb aims to help you with your query as quickly as possible, and inputting your phone number helps them quickly find your account so that they can see if there is any previous correspondence relating to your issue.

Other ways to contact Airbnb

You can find answers to a range of questions relating to Airbnb via the contact us page.

You can also access the help centre, where you will find a range of questions and their answers, relating to both host and guest queries.

Lastly, you can contact Airbnb on Twitter, although the social team doesn’t seem to help out with customer service queries.